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Hello! I'm Misha

I worked in various business roles, such as sales support, operations and logistics, where I developed my knowledge and understanding of various business processes. I have a passion for creating and maintaining smooth and seamless end-to-end business processes from the ground up.

Misha Batoon.jpeg

Misha Batoon

DIRECTOR OF BUSINESS OPERATIONS &

SALESFORCE CONSULTANT

Phone:

(650) 489 7298

Email:

Location:

Silicon Valley (Bay Area) California

EXPERIENCE

EXPERIENCE

2019 - PRESENT

BANDWIDTH IG, LLC

Director of Business Operations

Bandwidth IG is a metro dark fiber provider, building and operating the most efficient, high capacity dark fiber networks connecting major data centers in Northern California, Greater Atlanta and Greater Portland. As the Director of Business Operations, I was essential in architecting the company's sales operations and service delivery processes by integrating the company’s CRM and ERP systems. I manage Service Delivery team and the day-to-day business operations, ensuring projects are delivered to customers with only the quality that Bandwidth IG can deliver. I also assist with setting the company’s strategic direction and overall business objectives.

2018 - 2019

Customer Success / Project Coordinator

WHITLOCK, LLC

Whitlock (acquired by AVI-SPL) is a digital enablement solutions provider that designs, integrates, manages, and supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. I held a Customer Support position where I worked directly with project managers and account executives to ensure timely completion of projects.

2015 - 2018

Sales Support Supervisor

BIG JOE MATERIAL HANDLING

Developed and maintained sales support processes and procedures to improve efficiency, accuracy, and customer satisfaction.

Ensured that all sales support tasks, including order processing, order fulfillment, and customer service, are performed in a timely and accurate manner.

EDUCATION

EDUCATION

2022

Data Analytics Certification

UC BERKELEY

The curriculum covers relevant tools and technologies including Intermediate Excel, Python, JavaScript, HTML5/CSS, API Interactions, SQL, Tableau, Fundamental Statistics, Machine Learning, R, Git/GitHub.

2019 - 2020

HARVARD BUSINESS

Harvard CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and Financial Accounting.

Key Concepts:

  • Analyze and interpret data to inform business decisions

  • Implement analytical techniques in Excel

  • Develop effective pricing strategies

  • Identify sources of competitive advantage through differentiation

  • Evaluate the financial health of a business using financial statements

  • Prepare and evaluate financial forecasts

Harvard Business CORe

2009 - 2013

Bachelor's Degree in Business Economics

UNIVERSITY OF SANTO TOMAS

The program focuses on the relationship of business operations and the economy as a whole. It integrates economic principles and strategies into standard business practices to have both the micro view of how the business can acquire capital, generate profit, and efficiently produce goods and services, as well as the macro view of how external economic factors, such as government regulation, can affect, and should influence business decisions.

PROJECTS

CLIENTS

Credit Risk Analysis using 

imbalanced-learn and scikit-learn

libraries to build and evaluate models using resampling.

GITHUB REPOSITORIES

Intermediate Excel, Python, JavaScript, HTML5/CSS, API Interactions, SQL, Tableau, Fundamental Statistics, Machine Learning, R.

Data visualization for Breast Cancer incident and death rates in the United States categorized by year, race, states, and gender.

SKILLS

SKILLS

Python

Dashboards & Data Visualizations

CRM Salesforce Admin / Architect

Power BI & Tableau

ERP Netsuite

Project Management

EXPERTISE

EXPERTISE

BUSINESS OPERATIONS

Ensuring the smooth and efficient functioning of the company's overall operations.

 

Working closely with multiple departments to identify areas for improvement, streamlining processes, and implementing strategies to increase efficiency and productivity.

DATA ANALYTICS

Collecting, analyzing, and interpreting complex data sets to provide insights and recommendations to support business operations.

Developing and maintaining dashboards, reports, and visualizations to provide insights into business performance and trends.

SALESFORCE

Administering and configuring the Salesforce platform, including user management, security settings, workflows, and process automation.

Managing and maintaining Salesforce data integrity, including data quality, accuracy, and completeness.

CONTACT
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